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Generic placeholder imageSLA Chief Executive Mr Tan Boon Khai posing for a group photo with SLA staff

LAUNCH OF SLA SERVICE CHARTER
AND SERVICE APPRECIATION DAY

SLA officers serve a wide spectrum of customers and stakeholders in the organisation’s day-to-day operations and endeavour to address and resolve issues in a timely, effective and amicable manner.
To recognise the efforts of SLA service staff, the SLA held its inaugural Service Appreciation Day
where officers also signed the Service Appreciation and Pledge Board to signify their service commitment.

Peter Drucker said, “Quality in a service or product is not what you put into it. It is what the customer gets out of it”. Indeed, service excellence is critical towards the success of any organisation today. On 23 March 2018, SLA took the next step in the journey towards achieving service excellence with the launch of the SLA Service Charter. The SLA Service Charter sets out the service principles and behaviours developed based on staff input.

With its catchy slogan, “SLA LISTENS”, the charter aims to enhance service delivery for both internal and external customers. “LISTENS” stands for:

Lasting Relationships

Innovation

Seamless Delivery

Trust

Empathy

Nation First

Service with Respect

The Service Charter encourages officers to be professional in their interaction with customers and partners, forge stronger relationships with them based on mutual respect, be more empathetic towards identifying customers’ needs and proactively engage them by providing solutions and seeking feedback for improvement.

Indeed, great service will not be possible without the commitment of officers across all levels of the organisation. Thus, during the launch of the Service Charter, SLA Senior Management took the lead to serve snacks to staff to show their appreciation.

In addition, six Annual Achiever Awards were given out to officers who had displayed exemplary service while 11 awards were given out as part of the SLA ExCEL Innovation Awards 2018 (three Innovation Champions and eight Innovative Project Teams).

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Generic placeholder imageSLA Deputy Chief Executive Mr Simon Ong serving snacks to SLA staff to show appreciation for their service

EDITORIAL TEAM

LAND is a quarterly online publication by Singapore Land Authority (SLA), 55 Newton Road #12-01, Singapore 307987

ADVISORY COMMITTEE

Ng Siau Yong, Soh Kheng Peng and Johnson Seah

CONTRIBUTORS

Victor Khoo, Cheryl Lim, Cho Chui Wai,
Marilyn Ng, Kok Mei Ying, Esther Low,
Sean Cheng and Teo Jielin

ADVISORY COMMITTEE CHAIRMAN

Simon Ong

CHIEF EDITOR

Adrian Tan

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For feedback and suggestions, write to Adrian Tan at sla_land_newsletter@sla.gov.sg or call 1800-3239829