Going beyond the call of duty

When Mr Tony Soh from Estate Management learnt that a private land owner was unable to clear the vegetation on State land adjoining his house as he had fallen and broken his arm, he assisted the owner to remove the vegetation and went beyond the call of duty by co-ordinating with the Agri-Food and Veterinary Authority (AVA) and Public Utilities Board (PUB) to help reduce the risk of mosquitoes and snakes breeding on the land. Tony further visited the owner a few times to check if he needed assistance in other areas.

For exemplary work in Public Service coordination and delivery, Tony was one of the SLA staff who were recognised at the Municipal Services Awards (MSA) 2017. Our staff received their awards from Minister for Culture, Community and Youth, Grace Fu at the MSA Awards Ceremony, held on 26 October, at the Flower Dome, Gardens by the Bay.

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Mr Tony Soh from Estate Management at the Municipal Services Awards Ceremony 2017

When asked what drove him in providing such exemplary service, Tony explained, “It motivates me knowing that my work in the public service has a wider positive impact on the community. Being a citizen myself, I am able to relate to the issues faced. These reasons drove and motivated me to resolve the issue”.

SLA staff were also recognised for being part of a multi-agency taskforce who helped implemented a framework to improve the situation of abandoned items in Little India.

Mr Wilson Yow from Land Management explained the challenges faced by the multi-agency team.

He said, “As the issue straddles across the area of responsibilities of various agencies, and each had their own processes to handle the issue, it was a challenging task to coordinate a common front. Municipal Services Office (MSO) was able to bring the different agencies together to work towards resolution. It is definitely easier to work with other agencies’ colleagues in person than through emails”.