SLA strives to deliver reliable, responsive and result-oriented service at all times. In doing so, we continuously improve our processes and services, and review our policies to build a pro-enterprise regulatory environment.
The list of service standards shown below is our service commitment to you.
SLA Core Functions |
Service Category |
S/N |
Service/Process |
Service Standards |
State Land Administration |
Rental and Maintenance of State Properties |
1) |
Application for TOL for State land
(Category A uses) |
Issue offer within 8 weeks from receipt of application to offer date |
2) |
Application for TOL for State land
(Category B uses) |
Issue offer within 14 working days from application date
(except for funeral wakes, which will be expedited) |
| Sale of Land |
3) |
Application for Sale of Remnant Land
(Straightforward cases for direct alienation to only one party) |
Issue offer within 8 weeks from receipt of application |
4) |
Application for Sale of Remnant Land
(Complicated cases involving sale of roads and drainage reserves etc. or a closed tender between adjoining owners)
|
Issue offer within 20 weeks from receipt of application |
Regulatory Administration |
Approval of Survey Plans |
5) |
Allocation of new lot numbers |
*within 2 working days |
6) |
Processing and approval of land lots |
*within 14 working days |
7) |
Processing and approval of strata lots
* Note: The service standards mentioned is a “start-stop approach” ie it excludes the time taken by surveyors to attend to any queries raised for jobs which are not in order. Upon return of queries, the duration of the service standard will continue from the time already taken by Survey Services staff for processing the job before queries were release to surveyors.
Click here for example on calculation of service standard for Processing and approval of land lots |
*within 10 working days |
Registration of Property Transactions |
8) |
Registration of private property documents/instruments
(except for cases affected by statutory time imposed) |
within 7 working days
(if in order) |
9) |
Registration of HDB documents/instruments
(except for cases affected by statutory time imposed) |
within 14 working days
(if in order) |
10) |
Issuance of new certificates of title
a) Pursuant to issue of state titles |
within 1 working day |
11) |
Issuance of new certificates of title
b) Pursuant to applications
(except for cases affected by statutory time imposed) |
within 12 working days
(if in order) |
12) |
Notification of caveats |
within 1 working day
(if in order) |
13) |
Notification on grounds of objection
(For documents/instruments not in order) |
within 3 working days from date of lodgment |
14) |
Issuance of clearance certificate |
within 3 working days
(if in order) |
15) |
Cancellation of clearance certificate |
within 15 working days |
16) |
Fax/Post image of leases, instruments, books and deeds in microfilm format |
within 1 working day
(For requests made before 3pm) |
SLA Overall |
General Enquiries |
17) |
Response to Public enquiries and feedback |
within 3 working days for general enquiries
within 14 working days for case-specific enquiries |
