Service Standards

We are committed to serving the public with empathy and sincerity. We will strive to deliver reliable, responsive and result-oriented service at all times. We will continuously improve our processes, and review our policies to build a pro-enterprise regulatory environment.

Our list of service standards is our service commitment to you. However, we seek your patience and understanding if more time is required for more complex cases.

SLA Core Functions Service Category S/N Service/Process Service Standards
State Land Administration Rental of State Properties 1) Application for Temporary Occupation Licence (TOL) for State land
(e.g. Worksite, Site Office/Storage, Project Signboard/Signage, Outdoor refreshment area, Showflat, Landscaping, Sales and Entertainment event)
Issue offer within 8 weeks from receipt of application to offer date
Purchase of Remnant Land 2) Application for Purchase of Remnant Land
(Straightforward cases for direct alienation to only one party)
Issue offer within 8 weeks from receipt of application
3) Application for Purchase of Remnant Land
(Complicated cases involving sale of roads and drainage reserves etc. or a closed tender between adjoining owners)
Issue offer within 20 weeks from receipt of application
Regulatory Administration Approval of Survey Plans 4) Allocation of new lot numbers *within 1 working day
5) Processing and approval of land lots *within 8 working days
6) Processing and approval of strata lots

* Note: The service standards mentioned is a “start-stop approach”, that is, it excludes the time taken by surveyors to attend to any queries raised for jobs which are not in order. Upon return of queries, the duration of the service standard will continue from the time already taken by Survey Services staff for processing the job before queries were released to surveyors.

Click here for example on calculation of service standard for Processing and approval of land lots
*within 8 working days
Registration of Property Transactions 7) Registration of private property documents/instruments
(except for cases affected by statutory time imposed)
within 7 working days
(if in order)
8) Registration of HDB documents/instruments
(except for cases affected by statutory time imposed)
within 14 working days
(if in order)
9) Issuance of new certificates of title
a) Pursuant to issue of state titles
within 1 working day
10) Issuance of new certificates of title
b) Pursuant to applications

(except for cases affected by statutory time imposed)
within 12 working days
(if in order)
11) Notification of caveats within 1 working day
(if in order)
12) Issuance of clearance certificate within 3 working days
(if in order)
13) Cancellation of clearance certificate within 15 working days
14) Fax/Post image of leases, instruments, books and deeds in microfilm format within 1 working day
(For requests made before 3pm)
SLA Overall General Enquiries 15) Response to Public enquiries and feedback within 3 working days for general enquiries
within 14 working days for case-specific enquiries

To download the above information, please click here.