SLA Core Functions

Service Category

S/N

Service/Process

Service Standards

State Land Administration

Rental and Maintenance of State Properties

1)

Application for TOL for State land
(Category A uses)

Issue offer within 8 weeks from receipt of application to offer date

2)

Application for TOL for State land
(Category B uses)

Issue offer within 14 working days from application date
(except for funeral wakes, which will be expedited)

Regulatory Administration

Approval of Survey Plans

3)

Allocation of new lot numbers

within 2 working days

4)

Processing and approval of land lots

within 14 working days

5)

Processing and approval of strata lots

within 10 working days

Registration of Property Transactions

6)

Registration of private property documents/instruments
(except for cases affected by statutory time imposed)

within 7 working days
(if in order)

7)

Registration of HDB documents/instruments
(except for cases affected by statutory time imposed)

within 14 working days
(if in order)

8)

Issuance of new certificates of title
a) Pursuant to issue of state titles

within 1 working day

9)

Issuance of new certificates of title
b) Pursuant to applications
(except for cases affected by statutory time imposed)

within 12 working days
(if in order)

10)

Notification of caveats

within 1 working day
(if in order)

11)

Notification on grounds of objection
(For documents/instruments not in order)

within 3 working days from date of lodgment

12)

Issuance of clearance certificate

within 3 working days
(if in order)

13)

Cancellation of clearance certificate

within 15 working days

14)

Fax/Post image of leases, instruments, books and deeds in microfilm format

within 1 working day
(For requests made before 3pm)

SLA Overall

General Enquiries

15)

Response to Public enquiries and feedback

within 3 working days for general enquiries
within 14 working days for case-specific enquiries